Client Advisor David Clulow Luxxotica Chalhoub Group UAE

David Clulow (a flagship brand linked to Chalhoub Group) is currently looking to hire suitably skilled and devoted candidate for role of Client Advisor in Dubai. Candidate will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience & ensuring support in implementation of CRM, CX and other key customer and people initiatives in-store. This vacancy is posted by Nishika Kulkarni Talent Acquisition Coordinator

Responsibilities of Client Advisor

• Will collect data on customer behavior, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni-channel approach. 
• Provide pre-buying feedback on products. 
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs). 
• Ensure click and collect are conduct within SLAs (Service-level agreement). 
• Ensure customer data is properly capture in adherence to marketing team requirements. 
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations. 
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input to what’s working well/what’s not working well within the store.

Requirements for Role of Client Advisor

• Diploma or associate degree in the field of fashion.
• 2+ years of experience in related field.

Job Benefits

A competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Client Advisor, Chalhoub Group UAE