Back to all Jobs see more Healthcare jobs

Call Center Agent NMC Healthcare Sharjah

  • Full time
  • Al Sharjah, United Arab Emirates, Sharjah, UAE View on Map
  • @NMC Healthcare posted 1 year ago
  • Posted : March 23, 2024 -Accepting applications
  • Salary: د.إ2,500.0 - د.إ6,000.0 / Monthly
  • View(s) 374

Job Detail

  • Job ID 12146
  • Career Level  Fresh
  • Experience  2 Years
  • Gender  Male Female 

Job Description

NMC Healthcare is presently looking to hire experienced and motivated candidate for the job role of a Call Center Agent. The successful aspirant will work at NMC Royal Hospital Sharjah, UAE. This job was posted by NMC on 2 October 2023 and all desirous aspirants can apply for this position.

Job Purpose of A Call Center Agent

Performs clerical duties as assigned, i.e patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.

Job Duties of A Call Center Agent

  • Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.
  • Performs clerical duties as assigned.
  • Assists in training new hires as directed.
  • Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
  • Accepts assignments as designated by the Call Centre Supervisor.
  • Adheres to the hospital / departmental policies and procedures.
  • Recognizes the cultural needs of the patients.

Eligibility Criteria?

Qualification

  • High School Diploma or equivalent.

Experience

  • Preferably 2 years experience in a clerical position and / or appointment.

Knowledge and Skills Desired

  • Must have good English comprehension skills.
  • Ability to use the computer terminal.
  • Excellent organizational and time management skills.
  • Ability to multi-task and to handle stressful situations.
  • Excellent knowledge of medical terminology.
  • Customer-oriented communication skills.
  • Efficiency, reliability, and accountability.
  • Maintaining patient confidentiality.

Call Center Agent, American Hospital Dubai UAE

Required skills

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.