Bellman (Arabic/Russian Speaker) Full-time

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Bellman to join the One&Only team at The One&Only The Palm Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will assist and coordinate the daily Bell services activities primarily tasked in providing the hotel guests / patrons the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly on time. Meanwhile, should be more pro-active in practicing salesmanship to promote the hotel products at any guest contact. The bellman also does act as a Doorman and assists at the Front Doors in opening the doors and controlling the traffic at the porte cochere.

Key Duties and Responsibilities:

• Adhere to all rules and regulations as per service standards policies and procedures.
• You must be fully aware of the hotel’s emergency procedures.
• Adhering to the grooming policy with no fail and proper body language is always adhered to.
• To have an in-depth knowledge of hotel products to be able to maximize revenue by capturing all opportunities.
• Treat internal and external customers fairly to develop and maintain positive working relationships.
• Engaging with guests and encouraging feedback on the stay.
• Meeting and greeting guests upon arrival at the Porte Cochere.
• Handling in-coming and out-going guest luggage and storing it in the right shelves.
• Always ensure before guest departure the right number of luggage’s are correctly placed into the vehicle.
• Ensure proper tagging of luggage is done with all the details noted.
• Always acknowledge guests by guest name.
• Always ensure smooth traffic flow at Porte Cochere.
• Ensure lobby presence and help the Front Office team.
• Escorting guests to their rooms and doing an In-Room Orientation.
• Assist in booking hotel limousines or arranging taxis for the guests.
• Report and follow up on maintenance of any damaged or out for repair equipment in the department.

Suitable candidate will be reporting directly to the Assistant Guest Experience Manager. He must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines. Excellent English communication skills are required, and fluency in Russian or Arabic is mandatory. Proficiency in additional languages will be considered an advantage.

Computer Literacy including relevant software and experince in usuing an opera system. middle East/GCC experince is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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