Aviation Airport Services Operations Manager Transguard Group

Transguard Group is currently recruiting for an Operations Manager Aviation Airport Services to join their Aviation Team in Dubai who will be responsible to ensure all operational and administration components of the client’s portfolio are delivered on time, within the scope of the contract and in compliance with Transguard standard operating procedures with a customer service centric approach. To drive operational efficiencies, enhance service delivery, control costs, plan and coordinate managed and manpower services, and ensures profitable contract performance. Work as a part of dedicated Operations team ensuring data integrity and accuracy is always maintained. Liaise with relevant internal stakeholders, such as finance, payroll, demand planning, recruitment, transport, accommodation, and human resources. This a mid level full time role. For this role the salary ranges from 10000 AED to 20000 AED, which may be slightly negotiatable during the interview. 

Duties of Aviation Airport Services Operations Manager

• Operations: Day-to-day management of operations in client portfolio ensuring that all solutions, both managed and manpower, are delivered in the scope of the commercial client contract and in line with the TG operating procedures, and that revenue and costs are managed under the scope of the contract.
• Proactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account Manager.
• Analytics and Reporting: Responsible for the preparations of the monthly TNA, rostering, invoicing, and daily briefing/ catchups with the team.
• Leads in the measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
• Relationships: Develop and maintain positive relationships with internal/external stakeholders as well as the client across all assigned contracts.
• Be able to lead staff and client meetings in the absence of the Account Manager.
• Operational Excellence: Drive a lean culture within the team, focused on operational excellence and business performance.
• Ensure direct reports are focused on value added activity, working towards achieving the goals on the balanced score cards.
• Maintain, and be able to provide guidance on, an in-depth knowledge of the client’s requirements in manpower mobilization, and responsible for client service level agreements (SLA) and key performance indicators (KPI).
• Team Management: Provide constructive ideas for improvements in processes and procedures that would deliver further efficiencies and service enhancement.
• Establish an environment that strives for continuous improvement by encouraging contributions from employees.
• Monitor all strategies applied by each team member to ensure the efficiency and effectiveness of these teams.

Eligibility Requirements for Aviation Airport Services Operations Manager

• Bachelors in business management/commerce/aviation management.
• 2+ years of experience in same role Management or senior supervisory position in Aviation industry including 3 years of experience in the GCC.
• Experience in client management.