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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of ADCB’s continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB’s strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.
We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:
- Identify fraudulent transactions on debit and credit cards on receipt of alerts based on the rules set up in the respective transaction monitoring systems in order to take requisite preventive action to curtail/minimise the financial loss incurred due to fraudulent transactions for the customers as well as the Bank under advise to customers
- Ensure all identified frauds are reported to the respective department(s) for further analysis in order to take the necessary action
- Evaluate and take the necessary action and provide accurate response to all queries/requests/complaints related to ADCB credit/debit card received from schemes (MasterCard Int’l and Visa Int’l), acquiring member Banks, customers, merchants, Crime and Investigation Department (Police) within record time to ensure all are seen through to successful conclusion
- Support front end channels by providing temporary credit to eligible customers, card block/release within time to ensure the needs of customers are being satisfied
- Input data and maintain accuracy of all records in databases, spread sheets/or other tracking software systems to produce the Management Information Systems (MIS) and update errors/operational losses in order to support management for multiple business analysis and performance evaluation.
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
The ideal candidate should have the following experience:
- At least 3 years of work experience with 1 year in Banking/Financial Services
- Bachelor’s degree from a well-recognized university
- N/A
- Basic MS Office applications
- Analytical skills
What we offer:
Competitive Salary: Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with yo