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The Associate Director, Client Management Unit is responsible for supporting the management and growth of assigned Financial Institution client relationships. The role focuses on delivering high-quality client coverage, coordinating day-to-day relationship management activities, supporting revenue generation across products, and ensuring adherence to internal policies, risk standards, and regulatory requirements.
The role works closely with senior coverage bankers and product partners to deepen client relationships, improve client satisfaction, and contribute to the achievement of business and financial objectives of the Client Management Unit.
Key Accountabilities
- Support senior relationship managers in managing and growing assigned client portfolios within the Financial Institutions Group.
- Act as a key point of contact for clients on day-to-day matters, ensuring timely responses and high service standards.
- Assist in identifying cross-sell and up-sell opportunities across banking products in collaboration with product partners.
- Maintain a strong understanding of client needs, strategies, and risk profiles.
- Assist in the origination and execution of new business opportunities across lending, transaction banking, treasury, and other relevant products.
- Support preparation of client pitches, proposals, information memorandums, term sheets, and internal approval documents.
- Contribute to revenue growth targets while maintaining portfolio quality and client satisfaction
- Support credit analysis, annual reviews, renewals, and ongoing monitoring of client exposures.
- Ensure compliance with internal credit policies, risk frameworks, and regulatory requirements.
- Assist in managing documentation, conditions precedent, and post-approval monitoring requirements.
- Conduct financial and industry analysis on clients and the broader financial institutions sector.
- Monitor market developments, regulatory changes, and competitive dynamics impacting client portfolios.
- Identify risks and opportunities arising from market or client-specific developments.
- Coordinate closely with product teams, credit, legal, compliance, operations, and risk functions to deliver seamless client solutions.
- Support senior bankers in managing internal processes to ensure efficient execution and delivery.
- Contribute to internal reporting, pipeline tracking, and management information requirements.
- Ensure full compliance with bank policies, procedures, and internal controls.
- Support implementation of governance standards across client management activities.
- Maintain accurate and up-to-date client records and documentation in internal systems.
Qualifications and Skills
- Bachelor’s degree in finance, Economics, Business Administration, or a related discipline.
- Typically 6–9 years of relevant experience in relationship management, corporate banking, or financial institutions coverage.
- Strong exposure to client management, credit processes, and banking products.
- Experience within a Financial Institutions Group or equivalent coverage model is preferred.
- Strong client relationship and stakeholder management skills
- Solid financial analysis and credit assessment capabilities
- Commercial awareness and business development mindset
- Strong communication and presentation skills
- Ability to manage multiple stakeholders and priorities
- High attention to detail with strong risk and control awareness
About Us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world’s largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to “Grow Stronger.” We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
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