Assistant Manager Operations – tMart Dubai Full-time

This role supports the execution and optimisation of day‑to‑day operations across tMart’s quick‑commerce business, including dark stores, fulfillment, and last‑mile logistics. You will oversee daily operations, ensure adherence to SOPs, and conduct field visits to audit compliance and identify improvement opportunities. Consequently, your analysis of KPIs (order accuracy, delivery SLAs, waste, productivity) and collaboration with supply chain, category, customer service, and finance teams will directly drive operational efficiency and service excellence.

Key Responsibilities

• Support the implementation and monitoring of operational processes, therefore ensuring efficiency, productivity, and service quality across dark stores and fulfillment centers.
• Oversee daily operations within assigned areas, including last‑mile logistics and customer experience, ensuring adherence to SOPs and company policies.
• Identify operational issues and escalate or resolve them in a timely manner. Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.
• Conduct regular field visits across assigned areas to audit operations, ensure on‑ground compliance, and identify improvement opportunities.
• Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity. Prepare regular reports and highlight improvement areas.
• Supervise and support frontline teams, ensuring productivity and schedule adherence. Assist in onboarding, training, and coaching of operations staff.
• Coordinate staffing and shift planning to meet operational requirements, therefore fostering a positive, performance‑driven work environment.
• Identify inefficiencies and support the implementation of process improvements. Work closely with the Operations Manager to execute cost‑control measures while maintaining service quality.
• Coordinate with internal teams (supply chain, category, customer service, finance) to ensure smooth operations. Act as a point of contact for operational issues.
• Ensure accurate use of operational systems (inventory management, order management), support system adoption, provide feedback for enhancements, and maintain data accuracy.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 3–5 years of experience in operations, preferably in e‑commerce, quick commerce, retail, or logistics.
• Experience managing frontline teams and day‑to‑day operations. Exposure to warehouse, fulfillment, or last‑mile delivery operations is a plus.
• Strong organisational and execution skills with attention to detail. Good analytical and problem‑solving abilities.
• Ability to work in a fast‑paced, dynamic environment. Effective communication and interpersonal skills.
• Proficiency in operational tools, Excel, and data reporting. Hold a valid driving license and have a car for field visits.
• Proven ability to monitor KPIs, prepare reports, and support data‑driven decision‑making.

What You’ll Gain

• Opportunity to shape quick‑commerce operations at tMart, part of talabat and the Delivery Hero Group – a global leader operating in 65+ countries, headquartered in Berlin and listed on the Frankfurt Stock Exchange.
• Competitive tax‑free monthly salary (AED 12,000–16,000) plus medical insurance, annual flight allowance, and end of service gratuity.
• Hands‑on role with field exposure, process improvement ownership, and direct impact on operational KPIs and service quality.
• Collaborative environment with cross‑functional teams, offering clear career progression in the fast‑gaining quick‑commerce sector.