Advanced Software Engineer Honeywell Dubai

Honeywell presently has an opportunity of an Advanced Software Engineer who will provide reliable technical assistance to internal and external customers, will provide professional coverage of Technical Support Helpdesk, will support focus on accuracy, timely feedback, and customer satisfaction, will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues, will build internal relationships to expedite complicated cases, will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. Ensure proper onboarding and recording of all activities and communication and will address systemic coordination of issues. This is a senior level full time role. The salary for this role ranges from 15000 AED to 30000 AED, which may be slightly negotiatable during the interview.

Duties of Advanced Software Engineer

• Facilitate issue identification and analysis.
• Track, investigate and resolve technical issues.
• Responding promptly to customer inquiries.
• Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings.
• Build relationships with both internal and external customers.
• Ensure that each customer’s experience meets the high standard of HCE Technical Support professionals.
• Collaborate with teams to manage and drive timely & satisfactory customer case resolution.
• Test and verify products & new features.
• Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams.
• Able to set priorities and remain flexible in a changing environment.
• Acts with a sense of urgency, a bias for action and speed.

Eligibility Requirements

The eligibility requirements for role of an Advanced Software Engineer are as under:

• Bachelor’s degree in computer Science, Engineering or related field.
• 5+ years of Experience working with technical customer support.
• Microsoft Azure fundamental certification.

Skills Desired

• Knowledge of MS SQL Server or other relational databases.
• Knowledge and experience in MS Windows based environment, MS Windows networking.
• Knowledge of Containers and scripting languages.
• Knowledge on HVAC systems.
• Knowledge of Azure IOT.
• Working knowledge on the Zendesk, JIRA, Confluence tools.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Strong continuous improvement mindset, strong leadership impact.
• Has a positive and professional work attitude

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Tagged as: Software Engineer