Accounts Payable Accountant 1 Dubai – United Arab Emirates Full-time

You will be the cornerstone of service excellence, handling customer inquiries and operational tasks with precision, even under pressure. Every interaction will require you to take ownership, adapt quickly to changing priorities, and work seamlessly within a team. Your ability to manage stress while maintaining quality will directly impact customer satisfaction and departmental success.

Key Responsibilities

• Respond to customer queries and requests through multiple channels (phone, email, chat) within defined service level agreements (SLAs).
• Take full ownership of each customer issue from first contact to resolution, ensuring no handoff gaps.
• Adapt to changing workflows, system updates, and customer priorities without compromising service quality.
• Collaborate with team members to share workload, knowledge, and solutions for complex cases.
• Maintain accurate records of customer interactions and transactions in the company’s CRM system.
• Identify opportunities to improve processes and reduce recurring customer complaints.
• Follow all company policies, data protection regulations, and quality assurance standards.
• Participate in team meetings, training sessions, and performance reviews to continuously improve skills.

Requirements & Qualifications

• High school diploma or equivalent; a bachelor’s degree is an advantage.
• Minimum 2 years of experience in a customer service or front‑line operations role.
• Proven ability to manage stress and remain calm during peak volumes or difficult customer interactions.
• Strong teamwork and collaboration skills, with a willingness to help colleagues meet shared goals.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Basic computer literacy (MS Office, CRM systems, ticketing tools).
• Commitment to quality and attention to detail in every task.
• Ability to take responsibility for mistakes and proactively seek solutions.

What You’ll Gain

• Competitive tax‑free monthly salary of AED 6,000 – AED 9,000 (based on experience) plus medical insurance, annual flight ticket, and performance bonus.
• Access to ongoing training in customer service excellence and stress management techniques.
• Clear career progression to Senior Customer Service Officer, Team Leader, or Quality Assurance Analyst.
• Work in a supportive, team‑oriented environment where your contributions are recognised and valued.