Account Manager-VVIP Accounts – AUH Abu Dhabi, United Arab Emirates Full-time

Builds & manages relationships with customers in order to ensure customer satisfaction as well as profitable account growth and maximization of sales. Bears overall responsibility for customer ownership and acts as first-point of contact in all commercial customer interactions. Manages entire sales cycle including customer profiling, account planning, lead generation (not clear to give more details), proposing, negotiating and closing of deals.

Key Responsibilities:

1. Builds and manages permanent, trusting customer relationships and ensures customer satisfaction and retention as well as profitable account growth and achievement of revenue targets by coordinating all customer-related activities.
2. Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer organization and Etisalat.
3. Executes overall sales strategy and develops compelling plans for each account with awareness on importance and strategic impact for Etisalat.
4. Tracks, analyses and understands customers’ business, procurement process and buying criteria; anticipates their needs and translates into present and future requirements.
5. Identifies accesses and manages key decision makers and key influencers in the purchasing process.
6. Keeps up to date with industry trends, Etisalat products & solutions and technology and service developments.
7. Manages entire sales cycle including customer profiling, account planning, lead generation
8. Leads development of sales proposals tailored to address customer requirements by interfacing with Pre-Sales Support.
9. Effectively manages negotiations with customers; finalizes proposals/ contracts with customers, closes and signs deals.
10. Coordinates all related sections to ensure smooth and efficient processing, delivery and implementation of sold services within required deadlines and with required level of quality
11. Ensures overall customer satisfaction by coordinating all customer facing activities and proactively initiate ideas on potential improvement programs
12. Provides thorough after-sales services and proficiently handles issues & problems.
13. Ensures complete processing of all customer inquiries/ complaints received by customer or by Customer Care center by coordinating with related sections to ensure efficient and prompt processing and solution.
14. Generates new sales opportunities and effectively prioritizes sales activities and communicates threats
15. Communicates and addresses customer needs and proposes development of specific products & solutions to appropriate sections
16. Organizes and leads cross-functional teams on ad-hoc basis to address specific customer issue or requirements.

Qualifications & Experience:

• Bachelor’s degree in marketing/ business administration
• 4-5 years’ experience in sales/ key account management.