About Salma Ahmad
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Gender Female
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Nationality Egyption
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Viewed 21
About me
Education
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2001 - 2004
UAE University Al ain
Bachelor in Business Administration
Experience
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2023 - Present
Sharjah Municipality
Census Enumerator
Reach the assigned fields.
Interview householder and collect all required data.
Evaluate and analyze data to assist office and field. -
2013 - 2023
Trading Enterprises Jeep, Dodge, Chrysler and RAM, Dubai
Customer Service Relationship Officer & Coordinator
Generating final sales and service reports.
Handling service job cards and purchase order bills.
Coordinating with the sales unit to close deals.
Handling customer complaints via chat, email, and other company systems, including face-to-face
meetings.
Creating leads and booking both sales and service appointments.
Handling sales and service calls (inbound and outbound). -
2010 - 2013
Emirates Islamic Bank - NBD Group, Dubai
Customer Relations Executive
Handling accounts.
Settling covered cards and loans.
Rescheduling home finance loans and ensuring completion and accuracy of customer
documentation.
Coordinating with property managers and processing department to finalize rescheduled home
finance cases.
Assisting CIU (Credit Initiation Unit) in customer retention.
Resolving customer complaints via phone, email, and other bank systems. -
2007 - 2010
Citi Bank, Dubai
Collector and Guest Relations Officer
Assisting customers with complaints and questions related to credit cards and loans, both
face-to-face and via email.
Handling post-debit cheques and invoices.
Issuing letters, such as auto finance car release, registration closure, and apology letters.