Passenger Ground Services – International Air Transport Association (IATA)

Store Incharge

• Executed visual merchandising strategies to improve store presentation, following guidelines to arrange new stock
by brand, model, or material, optimizing layouts and displays to enhance customer experience, and sales.
• Conduct daily stock counts to maintain accurate inventory levels, making sure that product availability aligns with
customer demand, minimizing stockouts and overstocks.
• Maintain customer relationships through exceptional service, resolving complaints and inquiries, resulting in
increased satisfaction and loyalty.
• Utilize a footfall tracker to monitor customer traffic, sustaining detailed reports that enable data-driven decisions to
raise store success and engagement.
• Keep a pulse on market trends, regularly monitoring activities of local competitors and customer behaviors, allowing
for timely adjustments to marketing and inventory strategies.
• Manage and motivate the sales team through on-the-floor training and continuous evaluation, upgrading their
product knowledge and customer service skills, driving sales and operational achievement.
• Head retail staff operations on the floor by organizing effective work schedules, training, and coaching employees,
achieving consistent sales targets and nurturing quality service standards.
• Achieve seasonal goals; proactively analyze data and suggest remedial strategies to the Area Manager to improve
year-round sales.
• Implement CRM systems at the store level, gathering and analyzing customer data to provide actionable insights for
service improvements and structured marketing efforts.
• Coordinate with the customer care center for seamless after-sales service, streamlining communication processes
and satisfaction.
• Generate daily sales reports, utilizing the data for performance assessment and strategic planning, thereby
optimizing objectives and inventory management.
• Adhere to all company Standard Operating Procedures (SOPs) in the areas of stock ordering, cash handling, and
operational protocols, ensuring compliance and integrity