Waiter/Waitress Hotels/Restaurant Industry Dubai – 29 June 2024

The Waiter/Waitress is responsible for providing excellent customer service to guests in a restaurant or hospitality setting. This includes taking orders, serving food and beverages, and ensuring a pleasant dining experience for all patrons. The ideal candidate will be friendly, attentive, and able to work efficiently in a fast-paced environment.

Key Responsibilities of Waiter/Waitress

• Guest Service:
• Greet and welcome guests upon arrival.
• Present menus, answer questions about menu items, and make recommendations when requested.
• Take accurate food and beverage orders from guests, input orders into the POS system, and ensure timely delivery.
• Order Management:
• Relay orders to the kitchen and bar staff accurately and efficiently.
• Ensure food and beverages are served at the correct temperature and presentation standards.
• Handle special requests and dietary requirements with care and attention.
• Table Maintenance:
• Set up tables with appropriate tableware, condiments, and linens before service.
• Clear and clean tables promptly after guests have finished their meals.
• Refill beverages and attend to any additional needs of the guests throughout their dining experience.
• Billing and Payments:
• Prepare and present the bill to guests at the end of their meal.
• Process payments accurately using the POS system and handle cash, credit, and debit transactions.
• Provide change and receipts to guests and thank them for their visit.
• Customer Interaction:
• Engage with guests in a friendly and professional manner to ensure a positive dining experience.
• Address any complaints or issues promptly and escalate to the manager if necessary.
• Solicit feedback from guests to improve service quality.
• Team Collaboration:
• Work closely with kitchen and bar staff to ensure smooth service flow.
• Assist other team members during busy periods and provide support as needed.
• Participate in team meetings and training sessions.
• Hygiene and Safety:
• Adhere to health and safety regulations and maintain a clean and sanitary work environment.
• Follow all food safety protocols and ensure proper handling of food and beverages.
• Report any maintenance or safety issues to the manager promptly.

Requirements of Waiter/Waitress

• High school diploma or equivalent.
• Previous experience of 1-2 years as a waiter or in a similar customer service role.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.
• Basic math skills for handling payments and making change.
• Proficiency in using POS systems and handling cash transactions.
• Fluency in English; knowledge of Arabic or other languages is an advantage.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Professional appearance and grooming standards.
• Physical stamina to stand for long periods and carry heavy trays.

Head Waiter/ Head Waitress Rayhaan Hotels & Resorts Abu Dhabi

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