Associate Customer Services Abu Dhabi Commercial Bank
Full time @Commercial Bank of Dubai posted 9 months ago Shortlist Email JobJob Detail
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Job ID 11739
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
Abu Dhabi Commercial Bank is looking to hire suitably skilled and devoted candidate for role of Associate Customer Contact Services. The company published this job on March 22, 2024. If you are willing for this job role then apply as soon as possible.
Responsibilities of Associate Customer Contact Services
- Provide Internal and External customers with accurate information regarding ADCB products.
- Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
- Provide correct information to all customers regarding their accounts, credit cards, loans etc.
- Answer customer queries and resolve simple complaints immediately.
- Initiate outbound calls when required and adhere to call scripting.
- Cross sell various retail banking products and generate leads.
- Capture complaints and forwarded them to Interact Team.
- Customer-centric, focused and answer customer queries with confidence
- Maximize returns and minimize risk and enhance relationships for the bank.
- Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
- Communicate well and provide feedback for both internal and external customers for improvement of services or process.
- Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
- Be able to adhere to internal departmental policies and meet job requirements as set in the JO.
- Answer customer queries for all products
- Activate and block Debit Cards and Credit Cards for customers.
- Provide customers with information about their balances for their account, loans, credit cards etc.
- Record customer requests and ensure that they are processed within the stipulated TAT.
- Cross sell all the bank products to customers and generate leads.
- Inform customers and migrate them to IVR, Internet Banking or SMS Mobile Banking with a view to reduce the number of calls.
Eligibility Requirements
The requirements of Associate Customer Contact Services are as under:
- High School or Diploma Holder. University Graduate Preferable.
- 2-3 years of experience in the relevant field.
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