Visa Communication Specialist, IFZA Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 9 months ago
  • 6000-15000 AED / Month

IFZA UAE presently has a job opening for eligible candidate for position of a Visa Communication Specialist in Dubai. This job was posted by IFZA on 3 October 2023 and is now open for all desirous candidates.

Job Purpose of A Visa Communication Specialist

  • Oversees the entirety of the administrative process required to issue or amend visas while answering all related inquiries by professional partners and clients.
  • The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Duties of A Visa Communication Specialist

  • Providing clients and professional partners with visa related information in line with organizational timeframes and guidelines.
  • Issuing quotes and providing visa related documentation to clients and professional partners.
  • Monitoring and updating the CRM system regularly when managing a portfolio of work.
  • Accurately analyzing the content of all documentation such as passports, application forms, etc.
  • Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by visa applicants.
  • Updating the concerned Client Engagement Managers on visa status.
  • Escalating all visa stamping, visa applications, salary certificates, salary amendments etc. to visa processing specialist for appropriate actions.
  • Escalate any visa query delays or complex visa problems to the Key user – visa or operations manager for resolution.
  • Fostering long lasting business relationship with clients and professional partners.
  • Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
  • Operating closely with sales, finance, and licensing departments.
  • Performing other job-related duties as assigned by Management.

Who Can Apply?


  • Bachelor’s degree in a relevant field.


  • 3-5 years previous proven experience.

Skills & Knowledge Desired

  • Full English proficiency.
  • Additional spoken languages are a plus.
  • Intermediate computer literacy is required e.g., MS Office.
  • Excellent customer service skills with the ability to communicate effectively on phone calls, emails, and during sporadic face-to-face interactions.
  • Strong attention to details.
  • Industry knowledge relating to visa processing, amendments, cancellations, and immigration processes is advantageous but not mandatory.
  • Customer Service and Client Relationship Management experience is advantageous.

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