Trainee Advisor, Emirates NBD

  • Full time
  • Dubai, UAE
  • Posted 9 months ago
  • 3000-6000 AED / Month

Emirates NBD presently requires a suitably qualified candidate for the job position of a Trainee Advisor (Customer Care). This job has been posted on company’s career page on 24 October 2023 and is now open for all interested candidates.

Job Purpose of A Trainee Advisor

  • To learn and develop customer service skills and techniques to effectively assist and support customers.
  • Undergo a structured training program to develop expertise in a specific field, learn company policies, and gain the knowledge needed to provide advisory services and guidance to clients or customers.
  • They work under the mentorship of experienced advisors to enhance their skills and knowledge.

Duties of A Trainee Advisor

  • Improve self-productivity.
  • Minimize errors.
  • Minimize processing time.
  • Deliver consistent customer service.
  • Ensure quick and accurate processing of customer requests.
  • Manage customer queues efficiently.
  • Maintain high levels of service standards while dealing with customers.
  • Ensure adherence to laid down policies & procedures.
  • All exceptions/deviations has to be immediately referred to approving authority as per the delegation.
  • Minimize operational losses due to errors.
  • Effective review of day end reports.
  • Timely rectification of errors.
  • Attend the mandatory trainings.
  • Identify additional training needs/ areas and get nominated for the available training sessions.

Who Can Apply?

Qualification

  • Bachelor’s degree in relevant field.

Experience

  • 3-5 years of previous experience in relevant field.

Skills Desired

  • Strong English communication skills.
  • Strong analytical and problem solving skills.

Client Advisor, Chalhoub Group UAE

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