Technical Manager Emirates Airline UAE

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 15000-30000 AED / Month

Emirates Airline is presently seeking suitably qualified and experienced candidate for role of a Technical Manager for end user computing and digital collaboration platforms. The incumbent will be responsible to manage technical lifecycle of all the relevant technologies & services under the technical manager responsibilities. This job was recently announced by Emirates Airlines & is now open for applications from all desirous candidates.

Purpose of Technical Manager

  • Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards.
  • Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies.
  • Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business.
  • Manage and minimize risks within the respective technologies.

Job Duties of A Technical Manager

  • Responsible to provide 3rd level support for relevant technology environment to Incident and Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
  • Responsible for setting clear and consistent performance objectives, implementing performance management & development plans to ensure standards of performance and productivity are achieved & maintained, enabling a high performance culture.
  • Manage the technical expertise within the team so that resources are appropriately and effectively allocated.
  • Assig suitably qualified resources to projects to support the ongoing IT work program.
  • Identify and develop needed products or services by creating business cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
  • Develop and effectively manage the team and technology budgets.
  • Manage total cost of ownership of products & services within respective technologies, ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions.
  • Provide technical consultancy and guidance to the team members & technical manager of other technologies, enterprise architects, and project teams.
  • Provide technical expertise to the enterprise architecture team for defining architecture strategy and standards and design relevant technologies accordingly.
  • Identifying areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends.
  • Driving projects through assigned project managers.

Qualification & Experience

  • Bachelor’s degree or honours in IT or a related field.
  • 8 + years of experience in similar role.
  • Experience with facilities management and technology innovation.
  • Experience in managing a team including its development planning and performance management.
  • Experience as a specialist technical within a business IT environment.

Skills & Knowledge Desired

  • Microsoft platform experience (Microsoft 365, windows, intune, office, outlook).
  • MDM, device management tool.
  • Low / no code technologies.
  • Strong knowledge in the specific technical domain relevant to the industry.
  • Telephony technologies and architecture.
  • Messaging technologies and architecture.
  • Operating systems technologies and architecture.
  • Financial management for IT.
  • Automation technologies and architecture.
  • ITIL processes framework.

Technical Manager, Emirates Airline Dubai UAE

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