Technical Advisor, Al-Futtaim Abu Dhabi UAE

Al-Futtaim Group

Al Futtaim Automotive is currently looking for a suitably qualified and skilled candidate for job role of Technical Advisor to work for Toyota  Motors in Abu Dhabi. Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia & Africa. Candidates desirous for this job role should hurriedly submit their applications.

Job Role of Technical Advisor

  • Assist the Service Advisors while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms by interviewing, observing and road testing along with the customers.
  • Guide the technicians in repair works to fix the AGR at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market.

Job Duties of Technical Advisor

  • Maximize individual sold hours to meet the revenue performance objectives through target setting.
  • Achieve individual utilization, efficiency and overall productivity set on monthly basis.
  • Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.
  • Submit electronic warranty approval request form (EWARF) submission on timely basis.
  • Analyze and communicate technical report result and support Technical Leader with coaching based on outcome of technical information.
  • Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
  • Ensure ongoing audit of tools & equipment to ensure optimal efficiency in the workplace.

Qualification & Experience

  • Mechanical Engineering or automotive Diploma.
  • Experienced and certified Diagnostics Master Technician (DMT).
  • At least 5 years recent experience in the automotive dealership as a Workshop Supervisor, Controller or

Skills & Knowledge Required

  • Ability to write technical reports.
  • Excellent communications in English (written and verbal).
  • Customer complaint handling.

Parts Advisor Al-Futtaim UAE

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