Support Specialist, Transguard Group Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 10 months ago
  • 7000-18000 AED / Month

Transguard Group presently has a job opening for eligible candidate for the position of a Senior Support Specialist. The successful candidate will work for Transguard’s trusted client to be based out of their office in Dubai. This job was listed by Transguard Group career’s page on 21 September 2023 and is now open for desirous applicants !

Job Purpose of A Support Specialist

  • Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.
  • Responsible for assisting in the design, delivery and improvement of applications and systems.

Job Duties of A Support Specialist

  • Work independently as well as in team.
  • Explain technical matters in non technical terms to customers
  • Effectively communicate (verbal or in written) with customers, team members and product vendors on the matters related to all functional or technical areas.
  • Documents & maintain Knowledge database to share experience and knowledge with team members in order to enhance efficiency and reduce single person dependence.
  • Coordinate work tasks with customer, team members and product vendors to perform the tasks assigned efficiently in a timely manner.

Who Can Apply?

Qualification

  • Minimum Bachelor’s degree in Computer Science, Engineering or equivalent.

Certification

  • Preferably professional certifications in products like MCSD etc.

Experience

  • 5 plus years of IT experience.
  • 2 plus years of working experience in same role.

Skills & Knowledge Desired

  • Proficiency in Microsoft office (Word, powerpoint, excel, access).
  • Client service skills.
  • Problem solving skills.
  • Analytical skills.
  • Presentation and communication Skills.

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To apply for this job please visit careers.transguardgroup.com.


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