Specialist Vendor Performance, Talabat UAE

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 12000-25000 AED / Month

Talabat is currently looking for passionate and dedicated candidate for the job role of a Senior Specialist Vendor Performance. The selected candidate will form part of Talabat’s Regional Vendor Performance Team in Dubai with aim to improve the performance of Partners across all countries within the region. This job was recently posted by company’s career page and is now open for applications.

Purpose of A Senior Specialist Vendor Performance

  • Manage and oversee the performance of partners across all countries within the region.
  • Take ownership of vendor service levels by measuring compliance, finding performance gaps & executing a plan to fill performance related gaps.

Job Duties of A Senior Specialist Vendor Performance

Tasks to be performed by subject specialist related to various or multiple disciplines are:-

  • Data & Analytics: Leverage data analytics and business intelligence tools to provide actionable insights & improve operational performance of partners.
  • Develop data driven strategies & solutions from large/complex sets of data.
  • Own all dashboards for your KPI’s and build new tools to improve visibility on performance.
  • Stakeholder Management: Cross department collaboration by providing data backed recommendations, which drive platform wide priorities and goals.
  • Work alongside the commercial and the logistics teams to improve operational efficiency of partners by reducing order rejections, restaurant delays and making sure to always deliver the best services to customers.
  • Develop project scopes, timelines and objectives, involving all relevant stakeholders ensuring technical feasibility.
  • Operational Excellence: Responsible for monthly / quarterly goals and targets of all countries within the region.
  • Analyze, deepdive and find solutions to any potential issue that deviates from goals.
  • Define, implement and monitor procedures together with local teams to improve performance.
  • Lead weekly / biweekly meetings with the Commercial teams to follow on progress of top offenders.
  • Track and report performance metrics and SLAs, spot bottlenecks and address them with correct stakeholders, communicate priorities according to business needs.

Qualification & Experience

  • A bachelor’s degree in business, supply chain management, finance or a related field.
  • 2-3 years of experience in operations, logistics or management consulting.

Skills & knowledge Desired

  • Excel / google sheets proficiency.
  • Strong working knowledge of analytics tools like SQL, google sheets, tableau, looker etc.
  • Strong communication skills.
  • Excellent stakeholder management skills.

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