Receptionist Hilton Dubai Palm

As Receptionist at Palm West Beach – The Palm Jumeirah – Dubai – United Arab Emirates, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. This is an entry level full time job. For this role the salary ranges from 3000-5000 which may be slightly negotiable during interview during interview process.

Duties of Receptionist

  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property. management systems
  • Follow company brand standards.
  • Assist other departments, as necessary.

Requirements of Receptionist

The requirements of Receptionist are as under:

  • Completed high school certificate or equivalent.
  • 2 years previous experience in  customer focused industry.
  • Previous experience in cash handling is a plus.

Skills and Knowledge Desired

  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Ability to work on your own and as part of a team.
  • Competent level of IT proficiency.

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