Patient Relations Officer, NMC Bareen International Hospital

NMC Healthcare is presently looking to hire motivated and devoted candidates for the role of a Patient Relations Officer. The selected candidate will work at NMC Bareen International Hospital MBZC located in Abu Dhabi, UAE. This job was published by NMC on 15 November 2023 and is inviting applications from desirous candidates.

Purpose of A Patient Relations Officer

To facilitate effective communication between patients and healthcare providers, addressing concerns and ensuring a positive patient experience.

Duties of A Patient Relations Officer

  • Provide friendly, quality client care to the patients.
  • Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
  • Schedule appointments, obtaining all necessary data concerning the patient and owner.
  • Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival.
  • Complete required forms and obtain all necessary information.
  • Check and greet clients in a professional, friendly, hospitable manner.
  • Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
  • Assist in the updating of client files, follow up with clients when indicated.
  • As required, enter data into the computer system, retrieve and modify computerized records.
  • Protects patients rights by maintaining confidentiality of personal, medical, and financial information.
  • Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area.
  • Type memos, correspondence, reports, and other documents.
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
  • Handling the OT List, check the files if correct.
  • Scanning Files.
  • Confirming patients appointments.
  • Escorting patients, assisting call centres and being available in front reception.
  • Must be able to maintain a positive working environment.
  • Responsible for patient admission during night duties or whenever it is needed.
  • Perform other duties as assigned.

Qualification & Experience

  • High school diploma or equivalent degree.
  • 2-3 years of experience in a similar role.

Knowledge & Skills Desired

  • Knowledge of medical terminology, procedures, and diagnosis.
  • Knowledge of computer and relevant software applications.
  • Knowledge of general administrative and clerical procedures.
  • Working knowledge of healthcare insurance preferred.
  • Communication skills.
  • Planning and organizing.
  • Attention to detail.
  • Customer service skills.

Job ID

  • 3318.

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