Patient Happiness Executive, NMC Royal Womens Hospital UAE

NMC Healthcare is actively recruiting suitable and desirous candidates for the job position of a Patient Happiness Executive. The successful aspirant will work at NMC Royal Womens Hospital located in Abu Dhabi, UAE. This job was listed by NMC on 18 October 2023 and is now accepting applications from all interested aspirants.

Purpose of A Patient Happiness Executive

To enhance and ensure the overall satisfaction and well-being of patients by addressing their concerns, facilitating communication, and improving the quality of their healthcare experience.

Duties of A Patient Happiness Executive

  • Assists patients with non-clinical needs and ensures patients are comfortable
  • Responsible for giving  information to the patient and family
  • Escorts/guides patients/family/visitors to various departments within the hospital where necessary
  • Assists with any administrative duties as required such as photocopying etc
  • Provides excellent customer service to patients and families.
  • Responsible for attending mandatory trainings as specified by the Organization.
  • Assists colleagues, Supervisors, or team members when not busy.
  • Demonstrates an economical approach to the utilization of supplies.
  • Demonstrates strict adherence to all hospital policies and procedures.
  • Demonstrates knowledge and participates in fire safety, patient safety, infection control and the other necessary precautionary measures as per hospital policy.

Qualification & Experience

  • Bachelor’s degree in Healthcare Administration, Nursing, Business Administration or related field.
  • 1-2 years of experience in a same role.

Knowledge & Skills Desired

  • Ability to work flexible shifts.
  • Good command of oral and written English. Spoken Arabic advantageous.
  • Possess a “can do” attitude and a flexible approach.
  • Ability to multi task within the team and possess good interpersonal communication skills.
  • Ability to work autonomously with minimal supervision and in a team
  • Demonstrates knowledge and practice of confidentiality policy.
  • Demonstrate motivation to work in a health care environment.
  • Must possess the ability to follow directions with and without supervision.
  • Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.

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