Manager Program Management Amazon Dubai

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 15000-30000 AED / Month

Amazon MENA RBS team is looking for a Manager, Program management to shape and lead their buying and post buying experience, drive customer return reduction program in Dubai. As a Manager program management, you will hold the key role of single threaded leader, responsible for driving strategic initiatives to reduce returns and enhance the customer experience at AMAZON. This is a senior level full time role. For this position salary can range between 15000 to 30000 AED/month. Job ID for this vacancy is 2691939. 

Duties of A Manager Program Management

  • Lead strategic initiatives to reduce defects resulting in customer contact and enhance the customer experience as the single point of responsibility.
  • Build analytical and problem-solving skills in the team to communicate effectively to senior Leaders (L8+) about Net concussion rate trend , driver and impact initiatives.
  • Collaborate cross-functionally with category teams, fulfilment centre, CX & technology teams across Amazon and RBS operations teams to analyze customer-reported defects and develop long-term solutions.
  • Build scalable solutions to find driver for customers by partnering with product, technology, and science teams to conceptualize innovative customer experiences.
  • Continuously push boundaries of innovation through defect reduction and continuous improvement projects of high visibility.
  • Foster accountability across business units and set the tempo through effective prioritization and execution.
  • Lead L5, L4 ICs.
  • Own MBR/ QBR and 6 pager doc for L8+ leaders to update progress, align on approach and support required.
  • Responsibility for defining and driving functional/business goals.
  • Forming and managing cross-functional project teams to drive key programs for our customers.
  • Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.
  • Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.
  • Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
  • Designing and developing relationships with senior stakeholders in the Retail business.
  • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
  • Owning specific people programs on coaching and development and team engagement.
  • Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

Eligibility Requirements

The eligibility requirements for role of a Manager Program Management are as under:

  • Master’s degree in management, business administration, economics, engineering, marketing.
  • 7+ years of program or project management experience.
  • PMP certificate.
  • Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.
  • Strategic thinker and will have exposure to customer experience improvement.
  • Ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product.

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