KYC Operations Analyst, Citibank Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 9 months ago
  • 9000-18000 AED / Month

Citibank presently has a job opening for suitably qualified and experienced candidate for the position of a KYC Operations Analyst in Dubai, UAE. This job has recently been posted by Company’s career page and is now open for all interested applicants.

Job Purpose of A KYC Operations Analyst

  • To conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations.
  • There are differing requirements depending on where the account is being opened.
  • There is a constant need for KYC record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.

Duties of A KYC Operations Analyst

  • Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline.
  • Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record.
  • Review information from internal and external sources for company news.
  • Validate the information within the KYC Record and CIP document to ensure completeness and accurate.
  • Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies.
  • Take responsibility for KYC Record and associated documentation completion from initiation to approval.
  • Maintain BSU tool current and be able to demonstrate work carried out.
  • Report workflow progress to supervisor.
  • Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times.
  • Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes.
  • Update workflow database regularly throughout the day.
  • Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers.
  • Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department.
  • Assist in departmental projects as required.
  • Lead the remediation activity if any.
  • Assist in departmental projects as required.
  • Act as SME within the team and support new joiners.
  • Manage makers team in absence of TL.
  • Manage upward communication Huddle updates, escalations, issues/ concerns etc.
  • Track and report time log (CMs and Case Researcher) on a daily basis.
  • Monitor operational metrics required for management level reporting.
  • Accurate time tracking in the PTS system.

Who Can Apply?


  • Bachelor’s degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.


  • ACAMS certified (an advantage).


  • 1-2 years’ experience in banking, finance, or law.
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage).

Skills & Knowledge Desired

  • Strong Negotiations skills.
  • Proficient use of Microsoft Applications (Word, Excel, Access, PPT).
  • Excellent written and verbal communication skills.
  • Other languages an advantage like French/German/Arabic.
  • Proficient use of Citi KYC applications (an advantage).
  • Customer Services orientated.
  • Ability to develop strong professional relationships.
  • Strong research skills.
  • Accuracy and strong attention to detail.
  • Ability to multitask and prioritize.
  • Ability to work well under pressure and tight time frames.
  • MIS and metrics and efficiency analysis skills.
  • Pro-active, flexible, have good organizational skills and must be team player.
  • Ability to work in a dynamic environment.

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