Head of Renewals At IFZA Dubai

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 15000-30000 AED / Month

IFZA UAE presently has a job opening for eligible candidate for position of a Head of Renewals in Dubai. This job was posted by IFZA on 11 November 2023 and is now open for all desirous candidates.

Purpose of Head of Renewals At IFZA

  • Overseeing and managing the license renewal and business retention functions within a dynamic Free Zone environment.
  • This position plays a crucial role in ensuring the continuity and growth of businesses operating within the Free Zone.

Job Duties of Head of Renewals At IFZA

  • Lead and manage the team of operations and consultant personnel to ensure effective execution of license renewals and business retention strategies.
  • Develop, implement, and oversee license renewal processes, ensuring timely renewals for all businesses within the Free Zone.
  • Coordinating with government authorities, resolving issues, and streamlining the renewal procedures.
  • Formulate and execute strategies to retain existing businesses within the Free Zone. 
  • Collaborate with other department heads, working closely with sales, finance, property, operations and customer experience.
  • Establish and maintain strong relationships with B2B and B2C clients.
  • Address client concerns, provide solutions, and ensure a high level of client satisfaction.
  • Stay updated on regulatory changes and ensure that all license renewals are in full compliance with UAE laws and Free Zone regulations.
  • Mitigate risks and non compliance issues proactively.
  • Define and monitor key performance indicators (KPIs) to track the efficiency and success of license renewal and business retention efforts.
  • Continuously optimize processes for improved outcomes.
  • Make informed financial decisions and approvals that strike a balance between the interests of consumers and the organization.
  • Manage financial resources efficiently to support license renewal and business retention initiatives while ensuring that the financial aspects align with the strategic objectives of the Free Zone.
  • Actively participate in management meetings, collaborating with other leaders in the organization to shape proposals and make decisions on behalf of the company.

Who Can Apply?


  • Bachelor’s degree in business management or a related field, an MBA is a plus.


  • Proven experience of 5 years in a management position
  • Experience in making financial decisions and approvals to balance the interests of consumers and businesses.

Skills & Knowledge Desired

  • Full English proficiency is required.
  • Additional spoken languages are a plus.
  • Proficient in MS Office.
  • Knowledge of CRM platforms is essential.
  • Analytical and problem-solving abilities
  • Strong leadership and team management skills.
  • Excellent communication skills with the ability to manage a multi-cultural team and client base.
  • Industry knowledge relating to UAE company licensing, immigration and regulatory procedures is an added benefit.

Renewals Consultant (German Market), Dubai UAE

To apply for this job please visit careers.ifza.com.

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