Guest Services Team Leader, Jumeirah Marsa Al Arab UAE

  • Full time
  • Dubai, UAE
  • Posted 9 months ago
  • 5000-12000 AED / Month

Jumeirah Group presently has job opening for eligible candidate for position of a Guest Services Team Leader. The aspiring candidate will work at Jumeirah Marsa Al Arab in Dubai (subsidiary of Jumeirah Group). This job has been posted by Jumeirah Group on 2 November 2023 and is now open for all desirous candidates.

Job Purpose of A Guest Services Team Leader

To oversee and manage the guest services team, ensuring a positive and seamless experience for customers or guests.

Duties of A Guest Services Team Leader

  • Supporting to set up the function and role during Pre Opening phase.
  • Working closely between the hotel and residences to support any operational needs as per the job description.
  • To escort guests to rooms as and when required and to ensure the standard for rooming is cascaded to all colleagues.
  • To ensure all guest items are delivered and stored safely and securely, and that policy is adhered regarding manual handling and that this is cascaded to all colleagues.
  • To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest
  • To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
  • To direct and escort guests to reception announcing them by name.
  • To liaise with the valet parking attendant on arriving and departing guest vehicles.

Who Can Apply?

Qualification 

  • High School Diploma or internationally recognized degree.

Experience

  • Ideally Pre-Opening experience, experience on setting up any related systems or structures in the role | department.
  • Previous 3-5 years of Luxury Hospitality experience in a customer service role.

Skills & Knowledge Desired

  • Able to work with tight deadlines and under pressure due to intensive preopening phase.
  • Problem Solving, Collaborating with Others with diligence.
  • Ability to prioritize, organize and follow up.

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