Guest Services Ambassador, Transguard Group Dubai UAE

  • Contract Jobs
  • Dubai, UAE
  • Posted 11 months ago
  • 3000-6000 AED / Month

Transguard Group presently has a job opening for eligible candidate for the position of a Guest Services Ambassador  Team Lead EXPO (2 Months Extendable)  in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees. All the laurels that company has achieved is because of its highly dedicated and qualified staff.

Job Purpose of A Guest Services Ambassador

A Guest Services Ambassador’s job purpose is to provide exceptional customer service and enhance the overall guest experience at a hospitality establishment.

Duties of A Guest Services Ambassador

  • To enhance the UAE pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the Host role.
  • Provide outstanding customer service to all stakeholders throughout the whole of Expo site, including  guests, clients, and colleagues at all times, exceeding their expectations.
  • Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
  • Meet and greet guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion.
  • Manage queues and guest expectations during busy times.
  • Monitor guest numbers and flow inside the pavilion always.
  • Operate ticket booths and flow gates with seamless perfection.
  • Host tours and educational workshops as required following scripts.
  • Facilitate guests’ journeys inside the pavilion as described in training.
  • Assist people of determination with ease and swiftness having anticipated needs and expectations.
  • Escort and manage school groups through the pavilion, adapting your style as appropriate.
  • Deal with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
  • Open and close the pavilion completing H&S checks as required.
  • Understand and assist in pavilion procedures, for example, lost children, property, first aid and evacuations.
  • Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
  • Act as translator and provide tours in different languages as your skills allow.
  • Participate in pavilion events such as evening events and parades.
  • Manage your time efficiently, ensuring you follow the daily schedules and rosters.
  • Offer additional support to the Host Team Leaders and senior staff as required.
  • Take care of personal and departmental well being ensuring all staff adhere to staff policies as laid out in the staff handbook.

Who Can Apply?

Qualification

  • High school diploma or equivalent.

Experience

  • Require at least 1-2 years of customer service or hospitality experience.

Skills & Knowledge Desired

  • Excellent organizational skills, with the ability to think quickly and adapt to ever changing environments.
  • Excellent customer service skills.
  • Authentic and remain true to UAE customs and faith whilst welcoming those who share our values but not our traditions.
  • Resilience and flexible.
  • An excellent team player with the ability to work well as a large team and alone.
  • A genuine passion for working with people and making learning.
  • Articulate and extrovert and enjoy talking to people.
  • Confidence and a willingness to learn.
  • Kind and caring attitude.

Emirati Guest Service Ambassador, Transguard Group UAE

To apply for this job please visit careers.transguardgroup.com.


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