Guest Service Team Leader, Transguard Group UAE

  • Contract Jobs
  • Dubai, UAE
  • Posted 11 months ago
  • 5000-15000 AED / Month

Transguard Group presently has a job opening for eligible candidate for position of a Emirati Guest Service Team Leader Expo (2 Months Extendable) in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees. All the laurels that company has achieved is because of its highly dedicated and qualified staff. 

Job Purpose of A Guest Service Team Leader

Oversee and enhance the guest experience while leading a team to deliver exceptional services.

Your Job Duties As An Emirati Guest Service Team Leader At Transguard Group Dubai, UAE

  • Provide and model outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients and colleagues always, exceeding their expectations.
  • Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
  • Motivate and inspire Guest Experience Hosts, forecast and anticipate needs, wants and concerns from staff and lead.
  • Deal with any public complaints responsibly, calmly, efficiently and politely following pavilion complaints procedures and reporting upwards.
  • Manage and organize the hosts day-to-day shifts and rosters ensuring shifts are varied and rest breaks allocated in suitable time frames.
  • Manage queues and guest expectations during busy times.
  • Monitor guest numbers, and flow inside the pavilion at all times.
  • Manage Guest Services, monitor guest numbers, Ambassadors absence and leave cover effectively operations are never compromised.
  • Manage the Ambassadors at each of their working stations and whilst facilitating guests at the pavilion.
  • Manage the opening procedures including morning checks and closing procedures of the pavilion dependent on shift patterns.
  • Conduct regular safety briefings and safety training.

Who Can Apply?


  • Bachelor’s degree in hospitality management or a related field.


  • 3-5 years of experience in Guest Service.

Skills & Knowledge Desired

  • Knowledge of English language.
  • Excellent communication skills- Articulate and extrovert and enjoy talking to people.
  • Confidence and a willingness to learn.
  • Basic Knowledge of Health & Safety.

Sales Executive, Transguard Group Dubai, UAE

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