Guest Relations Manager, Jumeirah Al Naseem

  • Full time
  • Dubai, UAE
  • Posted 10 months ago
  • 8000-19000 AED / Month

Jumeirah Group presently has job opening for eligible candidate for position of a Guest Relations Manager. The aspiring candidate will work at Jumeirah Al Naseem (a subsidiary of Jumeirah Group) in Dubai. This job has been posted by Jumeirah Group on 4 October 2023 and is now open for all desirous candidates.

Job Purpose of A Guest Relations Manager

Ensure exceptional guest experiences by managing customer interactions, resolving issues, and enhancing overall satisfaction within a hospitality establishment.

Duties of A Guest Relations Manager 

  • Oversee Guest Relations operations.
  • Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leaders.
  • Constantly monitor team performance in all phases of service and job functions.
  • Comply and reinforce quality assurance expectations and standards (Forbes, LQA and Jumeirah Brand Standards).
  • Coordinate and arrange all welcome, escort and farewell procedures for VIP guests.
  • Carry out In-room check-out for VIP guests.
  • Build a rapport with VIP guests and maintain interaction to facilitate guest recognition and obtain preferences.
  • Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.
  • Carry out and record training within the department as required.
  • Prepare the roster for the Guest Relations and Executive Butlers.
  • Plan the staff vacation, lieu time and worked public holidays to ensure sufficient staff depending on operations.
  • Carry out regular appraisals for all Guest Relations and Butlers.
  • Provide regular feedbacks for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals.
  • Cover Duty Manager shifts as required.

Who Can Apply?

Qualification

  • Bachelor’s degree in hospitality management, hotel management, business administration, or a related field.

Experience

  • Minimum 3 years experience in a Luxury 5 star property in Front Office or Guest Relation.
  • Minimum 2 years of managerial experience.

Skills Desired

  • Handling VIP guests and arrivals.
  • Strong interpersonal and communication skills: accustomed to handling guest complaints of varying severity.
  • Fluency in English and additional language (Russian or other European languages are a plus).

Outlet General Manager, Jumeirah Al Naseem UAE

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