Front of House Supervisor Transgaurd Group UAE

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 5000-10000 AED / Month

Transguard Group presently has a job opening for customer focused and friendly candidate for the position of a Front of House Supervisor. This job was listed by Transguard Group career’s page on 16 November 2023 and is now open for desirous applicants.

Job Purpose of Front of House Supervisor

Oversee the smooth functioning of front of house operations, ensuring excellent customer service and efficient workflow.

Job Duties of Front of House Supervisor

  • Always ensure outstanding customer care.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
  • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake up calls, enabling DND (Do Not Disturb) and paging for in house guests.
  • Cross check all billing instructions are correctly updated.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Qualification & Experience

  • High School Diploma.
  • 2 or more years of experience working in a hotel.
  • Experience in customer relations.

Skills Desired

  • Ability to multitask.
  • Computer savvy.
  • Management skills.
  • Ability to quickly solve problems.
  • Organization skills.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to meet deadlines.

Offboarding Coordinator Transguard Group UAE

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