Front Desk Receptionist Financial Services Industry Dubai

  • Full time
  • Dubai, UAE
  • Posted 5 months ago
  • 3001-3500 AED / Month

Financial Services industry are known for its exceptional customer service and commitment to excellence. This industry are currently seeking a professional and friendly individual to join their team as a Front Desk Receptionist. This role serves as the first point of contact for their guests/customers and plays a crucial part in ensuring a positive experience from the moment they arrive.

Responsibilities of Front Desk Receptionist

  • Greet guests/customers in a warm and welcoming manner, providing assistance and information as needed.
  • Manage incoming calls and inquiries, directing them to the appropriate department or staff member.
  • Assist with guest check-in and check-out procedures, including processing payments, verifying identification, and issuing room keys/visitor badges.
  • Respond to guest inquiries and requests promptly and courteously, resolving issues and escalating complex matters to the appropriate personnel.
  • Maintain a clean and organized front desk area, including arranging materials, brochures, and promotional displays.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms, facilities, and amenities are well-maintained and ready for use.
  • Handle reservations, cancellations, and modifications in accordance with company policies and procedures.
  • Maintain accurate records of guest information, reservations, and transactions using computerized systems or manual logs.
  • Assist with administrative tasks, including filing, photocopying, and sorting mail, as needed.
  • Adhere to security and safety protocols, including monitoring access to restricted areas and following emergency procedures.

Requirements of Front Desk Receptionist

  • High school diploma or equivalent, additional education or training in hospitality or customer service is a plus.
  • Previous experience of 1-2 years as a receptionist, front desk agent, or customer service representative preferred but not required.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, coworkers, and management.
  • Strong organizational and multitasking abilities, with the capacity to handle multiple priorities and tasks efficiently.
  • Proficiency in computer skills, including MS Office and reservation software; experience with property management systems (PMS) is an asset.
  • Ability to remain calm and composed under pressure, with a positive and proactive attitude.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Attention to detail and commitment to providing exceptional service to guests/customers.

Benefits

  • Competitive wages and benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development within the hospitality industry.
  • Employee discounts on hotel stays, dining, and other amenities.
  • Positive and collaborative work environment with a supportive team of professionals.

Front Desk Receptionists Hotels/Restaurant Industry Dubai

Teacher Assistant Required in Dubai for Education Industry

IT Networking Expert IT/Computers Software Industry Dubai

Upload your CV/resume or any other relevant file.
Active whatsapp number with country code


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location