Front Desk Receptionist Financial Services Industry Dubai

  • Full time
  • Dubai, UAE
  • Posted 5 months ago
  • 3001-3500 AED / Month

Financial Services industry are known for its exceptional customer service and commitment to excellence. This industry are currently seeking a professional and friendly individual to join their team as a Front Desk Receptionist. This role serves as the first point of contact for their guests/customers and plays a crucial part in ensuring a positive experience from the moment they arrive.

Responsibilities of Front Desk Receptionist

  • Greet guests/customers in a warm and welcoming manner, providing assistance and information as needed.
  • Manage incoming calls and inquiries, directing them to the appropriate department or staff member.
  • Assist with guest check-in and check-out procedures, including processing payments, verifying identification, and issuing room keys/visitor badges.
  • Respond to guest inquiries and requests promptly and courteously, resolving issues and escalating complex matters to the appropriate personnel.
  • Maintain a clean and organized front desk area, including arranging materials, brochures, and promotional displays.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms, facilities, and amenities are well-maintained and ready for use.
  • Handle reservations, cancellations, and modifications in accordance with company policies and procedures.
  • Maintain accurate records of guest information, reservations, and transactions using computerized systems or manual logs.
  • Assist with administrative tasks, including filing, photocopying, and sorting mail, as needed.
  • Adhere to security and safety protocols, including monitoring access to restricted areas and following emergency procedures.

Requirements of Front Desk Receptionist

  • High school diploma or equivalent, additional education or training in hospitality or customer service is a plus.
  • Previous experience of 1-2 years as a receptionist, front desk agent, or customer service representative preferred but not required.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, coworkers, and management.
  • Strong organizational and multitasking abilities, with the capacity to handle multiple priorities and tasks efficiently.
  • Proficiency in computer skills, including MS Office and reservation software; experience with property management systems (PMS) is an asset.
  • Ability to remain calm and composed under pressure, with a positive and proactive attitude.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Attention to detail and commitment to providing exceptional service to guests/customers.


  • Competitive wages and benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development within the hospitality industry.
  • Employee discounts on hotel stays, dining, and other amenities.
  • Positive and collaborative work environment with a supportive team of professionals.

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