Front Desk Receptionist Facility Management industry Dubai

  • Full time
  • Dubai, UAE
  • Posted 5 months ago
  • 3001-3500 AED / Month

Facility management industry are currently seeking a friendly and organized individual to join their team as a Front Desk Receptionist. This role serves as the first point of contact for guests and visitors, representing our company’s values and providing a warm and welcoming atmosphere.

Responsibilities of Front Desk Receptionist

  • Greet and welcome guests and visitors with a professional and friendly demeanor, providing assistance and guidance as needed.
  • Answer phone calls, emails, and inquiries promptly and courteously, directing calls to the appropriate department or individual and relaying messages accurately.
  • Manage reservations, check-ins, and check-outs for guests, ensuring accuracy in booking information and payment processing.
  • Provide guests with information about hotel amenities, local attractions, dining options, and transportation services, offering personalized recommendations to enhance their stay.
  • Handle guest requests, complaints, and concerns promptly and effectively, resolving issues to the satisfaction of guests while maintaining a positive and professional attitude.
  • Process payments, cash handling, and credit card transactions accurately and securely, reconciling transactions and maintaining records of financial transactions.
  • Maintain cleanliness and orderliness at the front desk area, including organizing materials, replenishing supplies, and ensuring a neat and professional appearance.
  • Assist with administrative tasks such as filing, data entry, and correspondence, supporting other departments as needed to ensure efficient operations.
  • Collaborate with housekeeping, maintenance, and other staff members to coordinate guest services, room assignments, and special requests.
  • Adhere to company policies, procedures, and safety standards, including privacy and security protocols for guest information and property.

Requirements of Front Desk Receptionist

  • High school diploma or equivalent qualification, additional education or training in hospitality, business administration, or related field is a plus.
  • Previous experience of 1-2 years in customer service, reception, or hospitality roles preferred but not required; training will be provided.

Skills and Knowledge desired

  • Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and handle inquiries and complaints professionally and empathetically.
  • Strong organizational and multitasking abilities to manage multiple priorities, handle interruptions, and maintain composure under pressure.
  • Proficiency in using computers, electronic booking systems, and office software (e.g., Microsoft Office Suite).
  • Flexibility to work shifts, including evenings, weekends, and holidays, based on the needs of the organization.
  • Positive attitude, team player mentality, and commitment to delivering exceptional service to guests and colleagues.
  • Professional appearance and demeanor, with a welcoming and approachable presence at the front desk.

Benefits

  • Competitive hourly wage/salary based on experience and qualifications.
  • Opportunities for career advancement and professional development within the organization.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Employee discounts on hotel accommodations, dining, and other amenities.
  • Positive and supportive work environment with opportunities to interact with guests from diverse backgrounds.

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