Food & Beverage Team Leader At Jumeirah Emirates Towers

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 5000-12000 AED / Month

Jumeirah Group presently has a job opening for eligible candidate for the position of a Food & Beverage Service Team Leader. The aspiring candidate will be assigned to work at Jumeirah Emirates Towers. This job has been posted by Jumeirah Group on 13 November 2023 and is now open for all desirous candidates.

Job Purpose of A Food & Beverage Service Team Leader At Jumeirah

  • Provide quality food and beverage service that is consistent with Jumeirah Emirates Towers SOP at all times.
  • Assists the Outlet Manager to plan, organize and supervise all processes of the outlet.
  • Provides hands on support to food and beverage colleagues to ensure the outlet provides quality service that is consistent with the Standard Operating Procedures.
  • Achieves maximum revenue and profit in line with budgeted and forecasted projections.
  • Work in a variety of air conditioned environments such as restaurants but may also be required to work outdoors in extreme weather conditions.

Duties of A Food & Beverage Service Team Leader At Jumeirah

  • Ensures that all colleagues activities adhere to and support the Jumeirah International Quality Management System.
  • Provides hands on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
  • Conducts team briefings, meetings, and training as directed by Management.
  • Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and always follow the SOPs.
  • Supervises the level, consistency, and quality of table and counter service of all menu items.
  • Ensures that all colleagues adhere to all food hygiene regulations and procedures.
  • Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
  • Provides specialist advice to customers and colleagues on food and beverages.
  • Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to management.
  • In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
  • Monitor customer satisfaction and respond to customer feedback and complaints.
  • Preparing daily log reports and presenting them to the higher management.
  • Resolving customer complaints in a professional manner in case any complaint arises.
  • Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
  • Training new employees as per their abilities and skills.

Qualification & Experience

  • Diploma in hospitality management or related field.
  • 2 years of working experience in a similar role in a luxury five star hotel environment.

Skills & Knowledge Desired

  • Excellent written and spoken English skills, additional language is advantage.
  • Knowledge of hotel operating systems is a must.
  • Should be able to quickly learn and adapt to a new work environment.

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