Digitization Manager, Emirates NBD

  • Full time
  • Dubai, UAE
  • Posted 9 months ago
  • 10000-20000 AED / Month

Emirates NBD presently requires a suitably qualified candidate for the job position of a Digitization Manager (Business Banking). This job has been posted on company’s career page on 23 October 2023 and is now open for all interested candidates.

Job Purpose of A Digitization Manager

  • Improve digital servicing covering CRM, Core Banking and other ancillary systems used by Business Banking for seamless delivery of products and services to customers.
  • Support with creation of business requirements document, testing new initiatives prior to launch.
  • Liaise with TBS team for deployment of new features to strengthen the online channel offering.
  • Support launch and drive adoption of new online services.
  • Implementing customer campaigns to migrate customers from physical to digital channels.
  • Increasing adoption of Business Online among existing and new customers.
  • Track implementation of key projects, provide regular updates to senior management.
  • Streamline existing processes to improve digital journeys.

Duties of A Digitization Manager

  • Support with launching campaigns for digital adoption and migration from physical to digital channels.
  • Identify customers using traditional channels & move them to online channels for day-to-day transactions.
  • Work with key stakeholders to create digital journeys for services.
  • Improve usage of CRM services by BUB RMs and service teams.
  • Support team with building STP services on channels.
  • Ensure training and rollout of new services.
  • Work with CRM transformation team for rolling out new digital journeys for Business Banking clients.
  • Work closely with IT on enhancements to existing systems for better delivery of services and rollout of new value proposition ideas e.g., Finacle/RBP configuration.
  • Gather requirements and identify service gaps on Business Online for Business Banking clients.
  • Work with TBS for all change requests on business online and ensure that development, testing and rollout happens in a smooth and timely fashion.
  • Provide adequate inputs & training to the BUB RM’s to manage customer issues.

Who Can Apply?


  • Bachelor’s degree in relevant field.


  • 3-5 years of previous experience in relevant field.

Skills Desired

  • Strong English communication skills.
  • Strong analytical and problem solving skills.

Manager Technology Audit & Enablement, Majid Al Futtaim UAE

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