Customer Service Executive Seddiqi Holding Dubai

Seddiqi Holding

The Customer Service Executive at Seddiqi Holding in Umm Al Sheif, Dubai, UAE will be responsible for attending promptly to customers and prospects’ calls, emails, faxes, online enquires and SMS’ and offering an effective, consistent and professional service or assistance. The job holder is also in charge of making outbound calls according to provided scripts to support different operations in the company. This is an intermediate level and full time role with salary ranges from 5000 AED to 7000 AED per month.

Responsibilities

  • Handles several types of enquiries coming via different channels, these channels include, email, website, SMS, social media and voice mail. So that customers are served more efficiently, consistently and prospects details are logged. For future communication and for ROI tracking of marketing activities. Agents must ensure that enquiries are being handle within the define SLA’s.
  • Performs general inbound calls answering, helping the customers in their enquiries – about product availability, product pricing, after sales related etc.
  • Registers complaints and suggestions the customers share whilst calling the contact center. Provides resolution if possible.
  • Checks website and email enquiries on ongoing basis to ensure that customers are give immediate responses and SLA are adhere to.
  • Sends acknowledgment emails to customers to advise them that their enquiries are handle.
  • Coordinates with the concerned parties whenever enquiries cannot resolve in the contact center and ensures follow up until final resolution.
  • Checks voice mails regularly – identifies the caller, takes the necessary action internally or contacts the customer back for assistance.
  • Checks Incoming SMS and takes the necessary action according to the nature of the request: sales enquiry, service clarification, request for call, etc…
  • Immediately responds to enquiries following provided bilingual templates and approved procedures.
  • Creates and maintains primary database of “prospects” for various divisions from latent market sources. Different websites and SMS responses in order to decrease dependency on third party database suppliers & increase direct marketing campaigns effectiveness in terms of response rate.
  • Conducts customer satisfaction surveys according to a define script and collects customer feedback to ensure the customer voice is heard in the company at all time.
  • Conducts customer calls for data verification to ensure no duplicate information is create in the customers’ database.
  • Informs or reminds customers about planned events and registers their confirmation of attendance.

Requirements for Role of Customer Service Executive

  • High School or equivalent.
  • 2-3 years job related experience.
  • Minimum of 1 year contact center experience.

Luxury Sales Consultant Seddiqi Holding Dubai

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