Customer Care Executive NMC CosmeSurge Clinics Dubai

Customer Care Executive at NMC Healthcare in NMC CosmeSurge Clinics – Corporate, Dubai, UAE will be responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests. This is an Entry level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities

  • Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
  • Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
  • Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
  • Educate patients on clinic services, appointment procedures, and any necessary preparations.
  • Input and update patient information accurately in the lead and call management systems.
  • Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
  • Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
  • Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
  • Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
  • Document and track patient interactions and feedback for reporting and analysis purposes.
  • Maintain and provide relevant documents/trackers as per the operational requirements.
  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
  • Be updated about the accepted insurance cards in the hospital/clinics.

Requirements for Role of Customer Care Executive

  • Any bachelor’s degree preferred.
  • Minimum 1-2 year in a similar organization.

Registered Nurse Aesthetic Dermatology NMC CosmeSurge Clinics Dubai

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