Call Center Agent Banking Industry Dubai – 08 July 2024

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 3001-3500 AED / Month

The Banking industry in Dubai is currently seeking candidate for the position of Call Center Agent to join them. This is a mid career, full time role. The salary for this role ranges from 3001 AED to 3500 AED which may be slightly negotiable during the interview.

Responsibilities of Call Center Agent

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Address customer inquiries, resolve issues, and provide information about products and services.
  • Maintain accurate records of customer interactions and transactions.
  • Escalate unresolved issues to the appropriate departments or supervisors.
  • Meet performance targets and call handling quotas.
  • Provide feedback on the efficiency of the customer service process.
  • Participate in training sessions to improve knowledge and performance.
  • Stay updated on product and service information to provide accurate assistance.
  • Build and maintain positive relationships with customers.

Requirements for the role of Call Center Agent

  • High school diploma or equivalent.
  • Proven experience of 1-2 years as a Call Center Agent or in a similar customer service role.

Skills and Knowledge Desired

  • Fluency in both English and Tagalog is essential.
  • Excellent verbal communication skills with a clear and friendly tone.
  • Strong active listening skills and the ability to empathize with customers.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Positive attitude and a team player.
  • Flexibility to work in shifts.

Benefits

  • Competitive salary package
  • Opportunities for career growth and professional development
  • Comprehensive benefits package
  • Supportive and collaborative work environment.

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