Agent Order Etisalat Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 5000-15000 AED / Month

Etisalat UAE

Etisalat UAE is presently seeking a qualified and skilled candidate to join their team as an Agent Order in Dubai. This amazing career opportunity was announced by the telecom company on November 15, 2023 and is now open for applications from all interested applicants. If you find yourself suitable for this role, send your detailed resume to the company before you miss this chance.

Role of Agent Order

Order Translation officer helps sales and customer to capture requirement related to Unified Communications, MPLS, Internet, SDWAN & LAN related Business Orders. He / She shall be having sound experience for VoIP & Unified Communication, Network Routing & Switching, and Security. He / She shall be able to draw up design, perform assessment of solutions and business proposals.

Responsibilities of Agent Order

  • Coordinate with sales, key account manager, customer and technical teams.
  • Liaise with customer to identify and capture low level technical details.
  • Arrange meeting with customer and present technical solution with help of drawing/design.
  • Monitor and track order progress and handle any issues that arises.
  • Able to meet organization defined KPIs for order handling.
  • Report and escalate to management when needed.
  • Generate reports for orders based on multiple views/fractions


  • Bachelors of Engineering /Science in (Computers /Networks/ Information Technology /Cyber or relevant).
  • 2+ years of full-time experience in Voice over IP, Unified Communication, Call Manager, Network Router & Switching, SDWAN.

Knowledge & Skills

  • Strong understanding of IP/ Routing protocols (BGP/OSPF/RIP), FHRP Protocols (HSRP/VRRP/GLBP), Layer-2 Technologies (VLANs / VTP/ Dot1Q), VPNs (IPSec/DMVPN/GETVPN).
  • Shall have knowledge of DNS, DHCP, NTP, SNMP, and Syslog protocols.
  • Strong understanding of VoIP network architecture, products, protocols (SIP, WEBRTC, RTP, HTTP/S).
  • Knowledge of SIP Trunks, IVR, Dial-Plans, Call Routing, Call Recording, SBC, DTMF, IP Phones (hard/soft).
  • Excellent client-facing and interpersonal communication.
  • Strong written and verbal communication skills including attention to detail and multitasking skills and positive willing to do attitude
  • Able to develop and organize documentation professionally using MS Office Suite Word, Excel, PowerPoint, Visio and One Note.
  • Knowledge of working on CRM will be preferred.
  • Ability to teach other members of the team and act as a mentor.

Corporate Strategy Director Etisalat Dubai UAE

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